Privacy policy of the «TEZROQ®» app on mobile devices
Tashkent, November 12, 2025
This Privacy Policy (hereinafter referred to as the “Policy”) describes the procedure for collecting, processing, storing and protecting the personal data of users of the TEZROQ service (hereinafter referred to as the “Service”), accessible through the mobile application and website.
This Privacy Policy of the TEZROQ® application (hereinafter referred to as the Policy) applies to all information that the TEZROQ® service may receive about the user during the use of this application. Using the app means that the user unconditionally agrees to this Policy and the conditions for processing their personal information specified in it; in case of disagreement with these conditions, the user must refrain from using the app.
The TEZROQ® Service has the right to unilaterally make changes to this privacy policy and inform the User through informational messages through all communication channels.
The personal data operator is:
BARTEC TRADE, MAS’ULIYATI CHEKLANGAN JAMIYATI
Legal address: Republic of Uzbekistan, Tashkent, Mirzo-Ulugbek district, Elobod MFY, st. Chust, 15
Email: info@bartec.uz
Website: http://bartec.uz
Personal information of users that the TEZROQ® service receives and processes
For the purposes of this Policy, “user’s personal information” means: Personal information that the user provides about himself / herself when registering and creating an account (last name, first name, phone number, email address) or during the use of the application (TEZROQ® system account data), including the user’s personal data (information about the user’s personal data). about the device model, IP address of the connection, etc.).
All data is used exclusively for the correct operation of the application with such functions as: User registration, password recovery, account balance replenishment.
Device information. The TEZROQ® service collects data about users ‘ mobile devices, such as the device model, operating system, and phone number.
Information about using the services of the TEZROQ® system. When using the services of the TEZROQ® system (replenishment of the balance, use of chargers, etc.), the TEZROQ® service collects data on the amount, time, payment method and other information related to these operations. The information obtained by the TEZROQ® service can only be used for research purposes to improve the company’s services.
The TEZROQ® service takes necessary and sufficient organizational and technical measures to protect the user’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions with it by third parties.
Within the framework of this privacy policy, the User agrees, and the TEZROQ® service guarantees that:
– The TEZROQ® service does not transfer the User’s personal and/or personal information to third parties, except in cases stipulated by the current legislation of the Republic of Uzbekistan;
– the User’s password is stored in encrypted form;
– The User’s personal information is stored and processed in accordance with the terms of the Privacy Policy.
1. Personal data we collect
1.1. Data provided by the user:
— Phone number;
— Last name, first name, and patronymic (if provided voluntarily);
— Email address (if provided);
— Electric vehicle information: model, manufacturer, license plate number (if provided voluntarily);
— Support messages;
— Data provided when participating in promotions or referral programs.
1.2. Data collected automatically:
— Device identifiers (subject to Apple/Google policies);
— Device model, OS version;
— Electric vehicle information: VIN, technical condition;
— IP address;
— Event logs for app diagnostics;
— Push tokens (if push notifications are enabled).
1.3. Geolocation data
The Service may collect and process location data with the user’s permission.
1.4. Service activity data:
— charging session history;
— charging stations used;
— charging start and end times;
— energy consumed;
— session costs;
— user preferences (favorite stations);
— other Service activity data.
1.5. Data for Marketing, Promotions, and Personalization
To create personalized offers, the Operator may use:
— phone number;
— email;
— push tokens;
— charging history;
— geolocation (with the user’s permission);
— notification responses;
— frequency of Service use;
— promotion history;
— electric vehicle model (if specified by the user).
2. Purposes of Personal Data Processing
Personal data is processed for:
2.1. Service Operation
— providing electric vehicle charging functions;
— user identification;
— payment processing;
— providing technical support.
2.2. Security
— fraud prevention;
— technical monitoring;
— Service and infrastructure protection.
2.3. Analytics and service improvement
— User behavior analysis;
— UX improvement;
— Optimization of charging station operation.
2.4. Marketing, promotions, and personalized offers
Personal data may be used for:
— Sending marketing push notifications, SMS, and email messages;
— Notifying about promotions and special offers;
— Participating in loyalty programs;
— Creating personalized discounts;
— User segmentation;
— Analyzing the effectiveness of advertising campaigns.
3. Legal basis for processing
Processing is based on:
— User consent;
— Performance of the agreement (public offer);
— Legitimate interests of the operator (service improvement, security);
— Requirements of the legislation of the Republic of Uzbekistan.
Separate user consent is required for marketing, push notifications, SMS, and email.
4. User consent
The user consents to the processing of personal data upon registration in the application; By using the Service, the User consents to the processing of personal data. The User also consents to the processing of personal data by enabling notifications and participating in promotions. The User can revoke this consent by disabling notifications in the app settings.
5. Transfer of Data to Third Parties.
The Operator may transfer data to the following categories of recipients:
5.1. Payment Services
(Click, Payme, Uzum Pay, Paynet, etc.)
5.2. SMS, Push, and Email Providers
(Telegram, Eskiz, TurboSMS, Firebase Cloud Messaging, etc.)
5.3. Analytics Platforms
(Firebase Analytics, AppMetrica, Google Analytics, etc.). Data is transferred only to the extent necessary for the operation of the Service.
6. Data Storage and Protection
The Operator:
— stores personal data in the Republic of Uzbekistan;
— uses encryption and modern security tools;
— limits access to data to authorized persons;
— conducts regular security audits.
7. Marketing Notifications
7.1. Push Notifications
Sent:
— when notifications are enabled;
— for promotions, news, and personalized offers.
7.2. SMS
Used for:
— balance refill notifications;
— promotions and special offers (with consent).
7.3. Email
Email newsletters may contain:
— service news;
— special offers;
— bonuses and promotions.
The user can unsubscribe from marketing notifications at any time.
8. Analytics and Automated Decisions
The operator uses automated data processing to:
— user segmentation;
— personalize offers;
— analyze station usage;
— improve marketing materials. Automated processing does not have any legally significant consequences.
9. User Rights
The user has the right to:
— receive information about their personal data;
— update, delete, and limit the processing of their personal data;
— revoke consent;
— submit requests to authorized bodies. Requests should be sent to email: info@tezroq.net
10. International Data Transfer
The Operator does not transfer data cross-border, except in cases where:
— it is necessary for the operation of the Service (e.g., foreign analytical platforms);
— the user has given consent.
11. Changes to the Policy
The Operator may change the Policy. The current version is always available at: https://biz.tezroq.net/en/privacy
12. Contacts
Personal Data Operator:
BARTEC TRADE, MAS’ULIYATI CHEKLANGAN JAMIYATI
Legal address: Republic of Uzbekistan, Tashkent, Mirzo-Ulugbek district, Elobod MFY, st. Chust, 15
Email: info@bartec.uz
Website: http://bartec.uz